Frequently Asked Questions
Quick answers to the most common questions.
Pricing
How is pricing calculated?
Choose hourly for flexibility or flat-rate bundles for predictability. Extras (e.g., oven, inside fridge) can be added.
Do you offer recurring discounts?
Yes. Weekly, fortnightly, and monthly schedules receive tiered discounts. We confirm your rate before the first clean.
Are there any hidden fees?
No. We’ll discuss parking or special access fees upfront if they apply to your property.
Services
What’s included in a regular clean?
Kitchen benches, stovetop, exterior appliances, sinks; bathrooms; dusting of reachable surfaces; floors vacuum & mop; bins emptied.
What’s included in a deep clean?
Everything in a regular clean, plus extra detailing in kitchen/bathrooms, high-touch points, cobweb removal, sills/tracks (reachable), and wall spot marks.
Do you do end-of-lease (bond) cleans?
Yes. Share your agent’s checklist and any special requirements. We’ll confirm scope, time, and pricing before we start.
What’s the difference between an End-of-Lease clean and a Vacate/Deep clean?
An end-of-lease clean includes more interior/detail items by default, whereas a vacate/deep clean is a heavy clean with those interior details offered as add-ons. For example, windows are included in an end-of-lease clean but optional in a vacate clean.
Booking
How do I book?
Click 'Get free quote' and tell us your needs. We’ll confirm availability, scope, and price.
Can I reschedule or cancel?
Yes. Please give as much notice as possible so we can reallocate your slot. Some late changes may incur a fee.
Do you bring supplies and equipment?
Yes. Our teams bring standard supplies and equipment. Let us know if you prefer eco products or have special requests.
Access & Parking
Do I need to be home?
No. Keys, lockbox, or building access arrangements are fine. We’ll confirm details securely.
What about parking?
Please ensure nearby parking. If paid parking is required, the fee may be added at cost.
Policies & Guarantee
Are cleaners insured and police-checked?
Yes. All service providers are fully insured and police-checked.
What if I’m not happy with the clean?
We offer a satisfaction guarantee—contact us within 24 hours and we’ll make it right.
Still unsure? Start a quick quote and we’ll confirm details with you.
Get free quote